Isha Malla Oberoi

Assistant Manager - Operations at Metlife

New Delhi,Delhi,India | ITES / BPO / KPO / Outsourcing

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A professional with 6+ Years IT Experience in Life Insurance & Annuities Domain (including UK/USA and Indian Industry) also completed 16 years of Full Time education including Post Graduation in Computer Applications plus Finance Degree
Proven track record in devising effective strategies for augmenting business & ensuring smooth running of operations and demonstrated abilities in maintaining healthy relation with the clients. I am a team player with strong analytic and problem solving abilities.

Specialties: New Business Insurance Operations,Business Analysis, Business Process, Project Management,Reporting, MIS, Process improvement, Requirement Analysis & Management, Stakeholder Management, Management, Change Management, Team Leadership, Vendor Management, Business Strategy, Management Consulting, Leadership, User Acceptance Testing, , Mentoring and Coaching,People Management etc

Core Competencies:
Insurance Domain Expertise

1. Understanding the business needs and conducting sessions for other project members to drive efficient results.

2. Analyze the impact of business requirements changes to the project.

3. Preparing the business rules for various lines of businesses of Insurance Products as per the client requirement.

4. Working efficiently on ACORD standards to provide interaction with various business partners.

5. Effective management of Customer Relation and ensuring maximum Customer Satisfaction by providing timely clarification of queries. Interacting & developing rapport with all external/internal constituents of client at all levels; for maximum customer retention and achievement of revenues.


I would work further towards my continued success and learning to come out shining in my endeavor to contribute efficiently towards the growth of the organization.

I am a keen learner and would like to explore diverse number of opportunities across the industry

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