Wasim Khan

Total 11.2 years of IT Experience, focusing on IT Infrastructure / System / Tool support. Working with HCL Technology as a Technical Lead (Manager) for 24*7 Data Center Operation (Command Center) & SolarWinds Tool management for Global Client. Earlier work with IBM for Vodafone client as Network SME for Capacity Mgmt, Inventory Mgmt, Vendor Mgmt & leading NOC team,

IT Support and Service Operations: Responsible for governance alignment & Support for 24*7 of service(s) including: service management, Ensure KPIs and SLAs are managed. Well versed with ITIL process and procedures which include Incident Management, Problem Management, Change Management, Patch management & Capacity Management.

Service Delivery – Provide high level professional advice and business expertise in consulting, problem solving, and expertise to support service delivery.

People Management / General Management: Leading a Team of 12 Team members directly reporting, Roasting, defining goals, Reviews, training needs and Conducting Performance Appraisals.

Project Management: Support New Business requirement, Feasibility check for Tools, deliverables and Resource allocation.

Business Critical Call (P1 / P2) Service Desk setup & management at Hyderabad

Experience has taught me how to build strong relationship with all department at an organization, I have ability to work within team & cross function team.
As far as certifications are concerned, I have completed ITIL V3 Intermediate, Allot Certified Technical Engineer, CCNA & MCSA