Sadashiv Shinde

• An Enthusiastic Customer Service Professional with 8 years of experience in Procure to Pay (P2P) process
• Intercultural Sensitivity, worked abroad and Interacted with various clients from Australia, UK and USA
• Travelled to Australia Twice for Transiting new Projects
• Known for establishing Sound Training Programs from scratch and Improving Training Processes
• Acumen in achieving Operational Excellence and Process Improvement in service level agreement within team
• Good at educating team members in the utilization of new systems for achieving business objectives
• Expertise in Managing Clients, Vendors and Stakeholders & Driving Business Performance
• Excellent in generating and analyzing reports and advising the client on outcomes
• Skilled at Planning and Customer service techniques for maximum guest satisfaction
• Expert in evaluating the Employee Performance and advising them on improving areas
• In-depth knowledge of hygiene procedures and safety standards in delivering customer service
• Strong communication and client serving skills and adaptive to new environment
• Proficient with MS office and working experience on SAP, PRT, SRM and WQM (Ticketing tool)