Profile
Professional Summary
5-years of experience in SAP technologies, with globally competitive SEI CMMI Level 5 organization in Energy and Utilities domain
SAP IS-U Billing experience of 5-years in De-Regulated market and around 6 months of experience in SAP ABAP.
Have deep hands on experience and knowledge in SAP ISU Billing Module and associated sub modules for creation of Business Master Data, Technical Master Data, Scheduling Master Data, Billing, Invoicing and Printing.
Have extensive understanding on Electricity, Natural gas and RLPG solution for mass market and RTP Billing.
I have a good customer interaction experience with New Zealand client.
Worked on 1 implementations project and have developed code for Smoothpay & Controlpay functionality.
Worked in 1 AMS project and have handled the AMS tickets using multiple ticketing tools like:
o Red Assist
o Activate
o HPQC
o Service Now
o TR management using SAP Charm (SAP ALM)
Worked in 1 transition project i.e. moving to cloud and have run SCU0 to insure the changes of master data in cloud.
Worked on multiple Minor and Major release projects where I have lead offshore team from onsite.
Currently working in SAP Upgrade project, handling SPDD and SPAU from functional perspective. Also using SCU0 for billing master data comparison.
Currently working from client location on-site (New Zealand) from Jan2016 where I have a good customer interaction experience.
Being onsite Billing Team lead I have handled both onshore and offshore team.
Resolved client queries and worked parallel.
Have good problem solving skills.
Have good understanding of business processes.
Good team player, strong team orientation & leadership qualities, hardworking and enthusiastic.