Pallavi Guha

Dynamic and highly versatile business consultant and project manager. Well-developed business acumen and a fabulous track record of delivering business operation program of works/change across diverse industries and complex environments including Energy, Not for Profit, Outsourced Call Centres and Telecommunications. Successfully aligns business improvement initiatives with strategic intent whilst working across an organisation to improve performance. Guided by incredible mentors and with the support of small to large teams developed a reputation of being a thought leader. Enjoy creating a balance of art and science to deliver simple, scalable, & sustainable operating models. Spear headed instrumental organisational changes and specialist in managing multiple projects/end-to-end business transformation/contact centre start-ups/performance optimisation. Proven ability to assume challenging roles, perform in highly visible positions, work under pressure to meet deadlines and improve bottom-line efficiency and profitability. Facilitated the development, implementation and monitoring of business improvement KPIs with cross program business intelligence model at the Alannah and Madeline Foundation. Hands-on experience in quality controlling onshore and offshore operation, represented business in industry working groups, as well as managing operation change portfolios in outsourced environment for Simply Energy, retail division of GDF Suez. Excellent communicator, with great networking skills with senior management teams, stakeholders, vendors and industry partners. Enjoy mentoring and public speaking. Guided World Vision project team on CRM Migration project especially around stakeholder management and change resistance management.