Profile
Post Graduate (B.E & M. Tech) in Engineering (ECE) with more than Twenty Four Years of experience in Delivering IT Services at various levels for customers across the world catering to multitude of verticals.
A matured IT Service Business Leader with a decade of rich Experience in Managing ERP Practice in India’s Top 4 IT Organization.
Present Role :
As a VP & Practice Head managing Technology Practice, current responsibilities include,
• Delivery, Presales & Competency management
o Service Delivery and Practice management
o Solution design
o Proposal defence & Price negotiation
o End-to-end bid Management
• Customer escalation Management and ensure customer satisfaction
o Service Delivery framework management & Optimal project loading
o Project team set-up & Delivery reviews
o Customer escalation / delight management
o Account mining & additional revenue realization targets
• Team management , mentoring, alignment of team to organizational goals
o Goal setting & performance review
o Consultant Productivity improvement planning and execution