Profile
An energetic, self motivated, knowledgeable and experienced Manager with drive and solid background of the hospitality industry, gained with major employers in the field, with proven ability to deliver results on time and within any target set and proven skills in setting and achieving goals through the development and motivation of staff.
Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standard of food service and also present a positive and fashionable image of the business.
I’m a positive individual with hands on approach and a ‘Can do’ attitude, a very customer focused person with an eye for details and a passion for high levels of service standards, now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience operating efficiently and profitably.
Summary of experience:
• Ensuring that all budget targets are met and profits maximized
• Develop and drive restaurant operational plans, experience of organizing private functions including parties, weddings and catering events
• Ensure all health and safety issues are monitored and staff are fully trained
• Establish and maintain fast, accurate service, positive customer relations and ensure products are consistent with company quality standards
• Drive customer-focused culture by serving as a role model in resolving customer issues & training staff to meet/exceed customer service standards
• Training of staff in company service and standards with regular performance appraisals and reviews
• Weekly stocktaking, ordering and correct delivery receipt
• Ensure restaurant profitability through analysis of sales, labor, inventory and controllable and take corrective action to achieve margins and sales growth targets
• Development of marketing and promotional material to increase customer base and sales
• Ensure that facilities and equipment are maintained to required standards and all maintenance issues are regularly reviewed
• Present a positive image, demonstrate leadership and sound business ethics. Responsible for all company/legal reports and paperwork
• Correctly opening and closing procedures are adhered to and that are in line with company standards
• Extensive and relevant knowledge of good food and wine and enthusiasm for creating delicious food and providing a great service with an eye for details and the ability to drive consistent brand standards