Cheena Sachdeva
Automotive Process / Customer Relations Expert with 11 years of experience
Ludhiana,Punjab,India | Automobile / Auto-ancillary / Tyre
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Experienced in handling overall Sales & Service Target Management & Design, implementation and tracking of action plans to ensure smooth process for sales and Aftersales in practice, Proficient in computing and software management, Experienced in providing In House Training Build up on PPT, Auto basics, 5S, Customer Handling.
Communication/Soft Skills, Sales and Aftersales Process Training, Conduct process audits.Skilled in Organization & Process Management, handling Marketing activities (ATL & BTL) at Dealer level and activities related to Customer Service department.
Strong ability to handle the Customer Authorizing Reports, customer care formats, Monthly analysis, Quarterly analysis, Assessments of Customer Experience, Skill Analysis of Sales and after sales Team
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