Bikasendu Mohanty

• Versatile, result-oriented professional with an experience of more than 17 years in:
Mapping & tapping key clients Product Development Customer Management
Quality Management Marketing and sales Liaison and Coordination
Team Management Process Development & Enhancements Budgeting & Negotiations

• Business Development- Analyzing & reviewing the market response/requirements and conducting the same to the marketing terms for coming up new applications.
• Expertise in planning & controlling the production operations as per the capacity available and executing production operations in coordination with the other functions
• Efficient in following standard operating procedures, manuals for production operations; reducing rejection level & through continuous up gradation of quality to observe better compliance in line with changing customer requirement
• Sales and Marketing- Driving sales initiatives & achieving desired targets with overall responsibility. Exploring marketing avenues to effectively build customer performances and drive volume.
• Possess strong customer centric approach with excellent coordination, team building and leadership capabilities; skilled in grasping the big picture and conceptualizing solutions
• Displayed excellence in managing the customer service operations inclusive of implementing short /long term plans; managing teams with focus on excelling business targets & service delivery metrics; assessing the customer feedback, evaluating areas of improvements & providing critical feedback on improvements
• Strong Customer Centric Approach with excellent analytical, coordination, presentation and leadership skills; skilled in grasping the big picture and conceptualizing solutions
• Skills in problem solving coupled with decision making for enabling effective solutions leading to high customer satisfaction and low operational costs