Profile
An automobile professional with 20 years of experience in dealerships, handling Aftersales operation, customer relation, service marketing and corporate management.
Significant knowledge of product technologies with GM, HYUNDAI, ISUZU, SUBARU brands, for the mechanical and body repair of passenger & commercial vehicles.
Proven track record in setting and achieving the aggressive targets for service revenue and workshop productivity by optimizing the manpower & facility utilization.
Hands on experience in GM & HYN Premium brand service, manage workshop & body shop operation, organize Door Step Service for ISUZU commercial vehicles.
Familiar with PDI, principle & extended warranty policy, insurance claim process.
Effective communicator with excellent planning, interpersonal and administrative skills.
Working experience in MS Office, Windows 98, Windows XP & SAP-based systems.