Profile
A customer focused leader with experience in Global Delivery, Account & People Management. In the last 18+ years has helped multiple global corporations improve their customer experience by enabling them respond faster to their changing requirements in flexible, efficient and innovative way by leveraging global delivery model. Currently heads global digital E-Commerce & mobile deliveries for custom applications business unit for Engineering & PMO Teams.
Areas of expertise:
# Creating an IT strategy in tandem with business & Execution of IT strategy from beginning to end
# Building wining technology teams & Disruptive technology and high growth
# SOA replatforming and service architecture
# Leadership via setting core values with International software development
# Enterprise risk and security management &Data centre consolidation and cloud services
# Experience in leading engineering teams & cross-functional projects in a matrix environment.
# Program Delivery Management & e-content projects, Application Management (AM) Services such as implementing Contract Management/Supply Chain applications.
# Ability to convert analysis into actionable recommendations
# Global Team Management - Appraisal, Mentoring, Motivation, Grooming, Resource Mobilization.
# Relationship Management, Business Development/ New Initiative, P&L of the engagement (s)
# Managing escalations on delivery issues with customer & other stakeholders
# Presentations & proposals - Presales activities
# Software Development Training / e-Learning service industry along with product industry