Profile
Performance-driven professional with rich experience of 15+ years in the areas of IT Operations and Infrastructure Project Management, inclusive of Cyber Security Project Management & Security Operations Management in India & Abroad
Forward-focused Project Manager with expertise in concepts of end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management
Expertise in planning & building IT Infrastructure at the enterprise scale involving selection of appropriate technology, negotiating with vendors, finalising SLAs and directing timely completion of projects
Adept in analysing information system needs, evaluating end-user requirements, custom designing solutions and troubleshooting for complex information systems management
IT support management professional - envisioning usage of new technology and tailoring its usage for achieving desired results across various domains
ITIL Certified; proficiency in implementing effective utilisation of ITIL best practices for IT operations; well versed with ITIL Processes - Change Management, Incident Management, Configuration Management, and Problem Management
Prudent, disciplined & self motivated with excellent people management, customer orientation, analytical abilities, problem solving skills
In-depth knowledge of Infrastructure project management methodologies (ITIL, ITSM, and COBIT) along with expertise in remote management and Onsite/Offshore delivery operations.