Sandeep Mishra

: Contact no.: +918779289787
Skype no.: +918779289787
Email ID: sandeepmishra397@gmail.com

Sandeep Mishra
MBA (Marketing), SIX SIGMA GREEN BELTS CERTIFIED.
Process Controller with 6+ years of experience preparing flawless presentations,
Assembling facility reports, and maintaining g the utmost confidentiality.
Possesses an MBA in Marketing and SIX SIGMA GREEN BELTS CERTIFIED and expertise in
Operations management, operations controller and Microsoft Excel, office and PowerPoint.
Looking to leverage my knowledge and experience into a role as project manager.


Certification:
SIX SIGMA GREEN BELTS:
Retail Operations controller and Certified Six Sigma Green Belts Professionals experienced in applied Operations research and Management Science techniques, committed to the use of advance scientific methods for improved decision making in the Retail Operation, Hub Operation, marketing, market research, Operation controller and other industries. Highly skilled creative analytical practitioner and interested in applying scientific methods for process optimization, productivity improvement by virtue of:
SIX SIGMA GREEN BELTS:
• System Approaches to Problem Solving • Operations Research Optimization
• Human/Lean/Design for Six Sigma • Decision Analysis and Theorist
• Strategies And Tactical Planning • Mentoring and Training
• Discrete Event Simulation Modeling • Project Management

• Expertise in using 7 QC tools like: Pareto Chart, flowchart, Control Chart, Cause & Effect Diagram, Run Chart and Histogram.
• Applying DMAIC Process to successfully completion of project.
• Make Project Charter and Process Chart.

STRATEGIC POINTS:

• Morning Briefing to be done and should discuss about Target Vs Achievement. Appreciation of best performer and Certificates to be distributed, Talk about customer’s Good and Bad feedback, Availability of products.
• Work on increasing Basket Size, Conversion, Foot Fall, STR (Sale Through rate), ABV (Average Bill value).
• Analyzing Sales Data like: YTD Sale, MTD Sale, and WTD Sale.
• Sales Driven: Assuring that all customers are attending, Offers & Promotions are well Communicated, Price Tags are Updated, Merchandising has done according to SOP, Ambience of the Floor, Hygiene of Products, Fulfillment of products, Safety Tags to be attached to products, Store SOP should be followed.
• Staffs should be well Groomed, Trained, Updated, Focused towards Target.

INVENTORY CONTROL:
• Organized and managed 3 large areas each comprising up to 28,000 line items: maintained excellent accuracy rating.
• Coordinated different products, frequently juggling a variety of tasks simultaneously.
• Initiate cycle counting, greatly improving inventory integrity.
• Worked with Management to develop customized spaces.
SUPERVISION:
• Supervised up to 2 inventory controller and 5 sub inventory controller and electronic technicians.
• Trained new personnel, organized work routines, and successfully promoted team unity among a diverse staff.
• Solved problems on a daily basis, working closely with customers and team members.
WORK EXPERIENCE
BHARTI AIRTEL LTD

STORE MANAGER
Store Operations:
• Adherence of Store Operations in line with pre-defined SOPs, Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security, Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory, KPI reporting as per guidelines and on-time.

Strategic Roll outs:

• Accountable for clearing store for formal launch as per pre-defined procedure across
dimensions (e.g. manpower/ furniture &; fittings/ IT/ device inventory)
• Manage closure of current store during refit &; conversion.

Profitability:

• To achieve the target on conversion from the walk in customers in terms of Sales from
new acquisitions &; up-sell
• To ensure required MIS 7; tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity.

People Development / Team Management:

• To ensure daily roistering &; briefing to outsourced store staff
• Ensure that attrition issues (planned ; unplanned) are escalated for timely resolution
• Ensure motivation &; development of outsourced store staff.

Customer Experience:
• Ensure adherence to CE guidelines, Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers, Provide suggestions for improvements in CE
• Prime: Final Decision Making authority, accountable to the Management, Ensure successful running of stores, Ensuring compliance adherences, Profitability of the store
• Inventory Management and customer experience, People Development.

Department Manager in MAX Landmark Group

Product management:
• Ordering and organizing orders in sufficient quantities to guarantee customer satisfaction, on time and efficiently
• Organization of merchandise in the store and stockroom. Fitting & controlling the tags and alarm system of all goods, Controlling initial changes of price tag and/or relabeling;
• Controlling and counting merchandise when needed or required, Defining priorities for outgoing merchandise;
• Distributing garments received in the stockroom according to organizational & commercial criteria.
• Organization of the delivery process respecting the time frame, priorities and productivity;
• Daily report to store/product or management team of your department (local or in Spain) about the acceptance of garments in the store, customer’s requests, etc
• Daily control of all commercial reports available;
• Organizing sales and stock controls, changes of prices or any commercial action needed to improve the performance of the shop;
• Shrinkage control (internal and external) through improvement of processes and organization;
• Inventory organization and control of the process.


Customers:
• Organizing returns, Organizing orders and reservations, Dealing with complaints, Contact with customers on a daily basis.
• Active control and implementation of customer service policies in the shop.

Visual Merchandising:
• Consistently ensures the floor is fully stocked with merchandise
• Merchandises the store with the support of the visual merchandising team
• Sales & Stock Management Opens and closes registers with cashiers at the start and/or end of the day within their department Oversees the receiving of new shipments (stockroom layout, garment sensors, display)
• Controls all returns/damages/store transfers for department Consistently meets sales goals set by upper management while striving to exceed expectations.

CROMA (A TATA ENTERPRISES)
• Handling walking customer
• Understand the customer’s needs and sale a worthy product according to their needs .
• Satisfied customers needs
• Follow up the customers.
• Take care of Inventory
• Stock Handling
• Inward Outward of stock
• Team Handling
• Department handling
• Go to corporate (headquarters, offices etc.) to promote and sale croma branded products.
• I do cashiering; I was a multitasking staff in croma.
• I have won a few certificates like fastest learner, best staff, best supporting staff, best groomed staff( twice) (I am very keen to learn new things, and I have knowledge of SAP System, MS-Excel, MS-OFFICE) etc.