Profile
Competent and diligent professional with 9+ years of cross-functional experience in managing and leading teams and swiftly ramping up support management while ensuring timely deliverables within pre-set cost parameters. Currently spearheading with SUNTEL GLOBAL as Senior BPO Executive.
Demonstrated skills in streamlining customer services function by designing innovative systems and processes to generate high value propositions for the customers. Adroit in implementing service strategies according to the set targets and actively involved in controlling service deliverable as per given SLAs & TAT
Proven competencies at all phases of Software Development Life Cycle, which includes Requirement, Design, Analysis, Coding, Testing, Code Reviews, Implementation and System Support and end-to-end development of software products.
Good relationship management skills & ability to conceive efficient solutions utilizing technology. Industrious individual who thrives on a challenge, working effectively with all levels of management. Excellent temperament to multi-task and coordinate various activities under high pressure and time constraints.
Motivated and goal driven with a strong work ethics, continuously striving for improvement coupled with excellent Administrative aptitude with an eye for detail and the commitment to offer quality work. Analytical abilities & creativity to build-up competitive advantage and contribute to the growth of the business.