Profile
• National Service manager with nearly 18 years experience & reporting to after sales Director dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in finding cost-effective solutions to company-wide problems & with sound knowledge in Service Operations, Dealer Management, Client Servicing and Training in the Automotive industry.
• Seasoned management professional who excels in establishing excellent working relationships with customers, employees, vendors and contractors.
• Versatile Manager focused on team building and talent development. Driven to surpass company goals while thriving in deadline-driven environments.
• Talented after Sales professional possessing in-depth knowledge of automotive business, as well as advanced understanding of Customer needs and wants. Personable and friendly with superb negotiation and presentation skills.
• High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
• Decisive Manager motivated to drive company growth through proactive actions for business growth. Passionate about customer relations with expertise in problem solving.
• After sales professional with broad background in operations, project and risk management. Enthusiastic team player dedicated to process improvements and staff development.
• Skillful at monitoring & motivating the workforce to enhance their efficiency. Assist them to deliver quality services to clients. Managing service center directly with 60 employees from different ethnic Background & managing indirectly 6 service centers in UAE for all CV related business issues.