Kabeer Peermohammed

Automobile after sales operationsBusiness Objectives After sales process is orderly tide to keep the customer delighted. In all automobile industry the process of core implementation will strengthen the team and create chain of satisfied customers. The customer satisfaction will lead to repeated purchase and build bonding of customers with confidence. Seven core service process. Arranging appointments Preparation of appointments Vehicle accepting Performance and repairs/service Quality control/ vehicle return Invoicing Post service follows up Parts Management Handled the tasks of analyzing sales budget, expenses and inventory to achieve profit Analyzed the operation of the department and provides technical assistance to the employees of automobile parts Worked with body shop manager and service manager to ensure a timely turn around of parts required for internal jobs Attends managers meetings and conducts weekly meetings for the automobile parts sales department Handled the tasks of monitoring and supervising daily reports Responsible for developing sales promotions for various automobile parts Developed set guidelines to monitor to ensure customer satisfaction Responsible for supervising stock order procedures Ensures that the same high level of quality service is provided to internal and outside dealership customers