Islam Ammar ,itil V3, Pmp, Mcse,vcac, Vcad, Vcaw

Information Technology Manager whose qualifications include a B.Sc degree in Computer & Systems Engineering from El-Azhar University , PMP, ITIL v3, COBIT, CCNA, Exchange Server 2010 Administration, Microsoft SQL Server 2008 Administration , MCP, MCSA, VMware (VCAC510,VCAD510,VCAW510) and RHCE.

Highly experienced engineer with 11+ years since 2005 working in the Information Technology industry, provides support and troubleshooting for MS servers, systems and information assets for diverse companies and organizations.

Strong experience in working closely with project teams and end-users in anticipation and support of system implementations and in identifying opportunities for process and service quality improvements.

Strong background in Systems, IT Help-desk and call center services, application support services, managing staff, and identification and measurement of service level agreements.

Team Management:
 Directly supervise IT technical support team offering 24/7 support services to users to ensure providing a high availability and service quality to meet Service Level Agreements; ensure that team has focus on the users needs and capabilities.
 Monitoring the KPIs and Recommend / Implement any corrective and preventive actions to keep them within the agreed limits.
Proven ability to lead and motivate teams to maximize innovative performance and over-achieve results.

Specialties:

Problem analysis and troubleshooting.
Management and building teams skills.
Communication and presentation skills.
Flexible, positive attitude, extensive attention to details.
People Management.
Thinking creatively to produce new ideas.
Ability to work in team and deliver tasks under strict deadlines.

Contact:
eng.islamammar@gmail.com

Tel: +966509809183