Ishrath Begum

I have an experience of total 8.2 years in MNC(6.3 years in India Customer Service,Collections,Sales Dept) and 1.8 years in UAE(Customer Service, Sales Dept).I was working for an IT Training Company( Executrain )as a Business Development Executive .In my position as a customer service representative(in Citi Bank and HSBC-HDPI) I had responded to customers holding banking products(Credit Cards,Loans,Fixed deposits, Current and Savings accounts). Handled inbound calls also automated outbound calls, payment, funds transfers, Complaints Providing payment solutions to customers.As a process Trainer had taken necessary measures to ensure that all my peers have best process knowledge.

I hold an experience of managing a team of twelve, Ensuring the delivery of the best performance from each individual(As a Designated Manager Operations)maintain team stats, call Quality by call monitoring and by Conducting call calibrations. Also handling escalations as and when required.Ensuring the team achieves the targets.

I am a B com Graduate from Ousmania university India.I find my self suitable for Telesales,Customer Service,back office or Collections position in your organizations and if given an opportunity I would ensure that I would do justice to my job.

My resume is attached. If I can provide you with any further information on my background and qualifications, please let me know. You can contact me on 971502980668 .or email me at k_ishrath@yahoo.com .
I look forward to hearing from you.