Profile
Competent, diligent & qualified professional with experience of more than 6 years; presently spearheading efforts with FORD INDIA- SHREE SAI FORD PVT. LTD JABALPUR AS SERVICE MANAGER.
• Expertise in Automotive Customer Service Functions, Overhauling, Repairing and Servicing of Engines, Periodical Maintenance, Fault finding, Trouble shooting, Denting & painting, Estimation
• Well versed in diagnosis & maintenance of Vehicles, possessing knowledge of automotive repair procedures for technical support; excellent technical expertise with abilities to provide exceptional customer services and support
• Capable of assisting Service Operations with focus on implementing policies & procedures, developing / streamlining systems, optimizing operational effectiveness of equipment and reducing breakdowns / downtime to minimum
• Adept in mapping customer satisfaction and drawing vital inputs to realign strategies to achieve customer delight and tacking market dynamics and initiating reinforcements to neutralize competitors' moves.