Profile
Dynamic and resourceful professional with 20+ years of successful experience credited with HR operations, learning & development, customer experience management and channels development. Possesses hands on experience on change management, training & recruitment, performance management, benefits management and building relationships. Highly skilled in general business management, administrative services, consulting, recruitment & outsourcing and customer experience management. Demonstrated excellence in staff leadership, strategic thinking, and knowledge of HR policies with ability to identify requirements necessary to accomplish organisational operating improvement and profitability. Instrumental in delivering boosts to operations and fiscal management through creation and leadership of innovative strategies and programmes for all aspects of HR. Exhibits exceptional communication, analytical, and interpersonal skills. Areas of Expertise include:
Strategic Planning & Analysis Change Management Financial Strategy
Channel Development People Management Problem Resolution
Organisational Performance
Customer Experience Management Technology Integration
Cost Effective Recruitment Advisory Skills
Learning & Development