Gaurav Chopra

Market Research Professional with 8+ years of experience into Client Services and Operations Management

India | ITES / BPO / KPO / Outsourcing

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Production/performance expectations and lead the team to achieve performance goals as established by the Executive Team, outline the projects’ specifications, and providing budgets and timeline

Overall Business Plan (operational), Resource Allocation, Rewards and Recognitions & Annual Appraisals, Responsible for periodic evaluations on all Team Leaders, Operations Manager, Project Managers, Quality Manager and the team further

Managing performance, coaching and energizing staff to ensure daily, weekly, monthly achievement of service levels and individual performance.

Reporting to the Co-Owners of the company.

Approving budgets for the staff incentives, handling multi cross functional departments like – IT, Software, HR, Quality and Operations (predominant)

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