Gagan Bhalla - Itil®, Csm®

• Gagan is dynamic and result oriented professional with more than 8.5+ Years of experience in – Client Engagement, Project Management, Service Delivery, Team Management, Process Design/Improvement and Vendor Management.
• Domain exposure – ITSM, Telecom Infrastructure, Supply Chain (P2P, Invoicing, Logistics), E-Commerce incl. Mobile & Internet Business.
• Gagan’s expertise & dedication has been appreciated & earned him positions of continued responsibility. Deft in managing customers & stakeholder’s expectations, extensive coordination across diversities and time zones.
• Gagan has successfully overseen small to enterprise projects worth $500K-$10M with multiple clients across the globe from project initiation to delivery.
• Gagan has a successful track record for augmenting client relationships, negotiations, managing P&L including strategizing accounts/projects from inception to execution, and extending support until conversion to process.
• Gagan also has a successful track of leading & managing agile application development, testing and handling smooth implementation of the project.
• Gagan also acquired a US VISA (B1/B2), valid till 2024; which enables him to travel for client engagement activities.