Fazal Rahman

A qualified and seasoned IT Professional with requisite certification and having over 16 years of vivid experience, including over 15 years of International (UAE, Kuwait) tenure
Accomplished track record in Designing, Deploying and Supporting Information Technology Services including IT Operations Management, IT Infrastructure Management, IT Service Delivery, Service Desk & End-User Support, IT Asset Management and Vendor Management

 Extensive experience in IT Operation Management involving defining/ implementing Strategies/Policies/Procedure for exclusive Information Service for business operations; Suitably Administrate Hardware, Network, Security, System & System Services for higher availability; Enforce Backup/Restore strategies/plans to ensure BAU; Deploy/Operate/Support of Business/ ERP Solutions (SAP); Virtualization & Budget Implementation; Business Process Re-engineering & ensure systems availability, integrity, reliability and optimum usability
 Similar expertise in Service Delivery Management by Communicate & Coordinate with all stakeholders to meet Business Demands; Requirement Analysis & Solution Design of Service Delivery; Service Strategy definition, Service Transition and Service Operation,; Defining & Finalization of Scope & Terms of Service; Change Request review & Change Management; Incident & Problem Management
 Proficient in Project Management involving Initiation, Requirement Analysis & Finalization, Project Scoping, Planning (Estimation, Scheduling & Milestones), Quality & KPI Monitoring, Risk management, Communication between project stakeholders, Execution Control and Delivery
 Efficient Team Leader, deft in Performance Management, Talent Acquisition Strategy, Career Transition, Competency Upgrade, Knowledge Management, Mentoring & Motivating while being a Team Player with innovative, analytical, problem solving, planning, communication & interpersonal skills