Dan Alecu

Senior Manager Technical Contact Centers ( fixed + mobile ) at Telekom Romania Communications ; Telekom Romania Mobile Communications

Bucharest,Bucharest,Romania | Telecom / Internet

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Experienced Customer Service professional, leading high-volume of interactions with the customers for technical support and sales operations, implementing ongoing quality, savings and revenue optimization projects, putting the customer first & through Six Sigma techniques.

During my 20 years’ experience in various companies in the areas of Banking, Insurance Telecommunications, the basic accomplishment was to deploy smoothly and in a collaborative way demanding set-ups, transformations and change mindset projects, achieving the desired business targets assigned by the Top management & Shareholders.

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