Biju Dotson Masillamony Vincent

• Six years’ experienced graduate in multinational firms contributing superior project and operations, managing client services delivery and product management
• Cambridge University – Business English Certified analyst having well fluent communication skill and have proven track record in engaging clients with a high performance customer support, sales and service
• Managing sales, business, and marketing processes with strong background in markets analysis, researching, strategizing and marketing management
• Measuring impacts of PR marketing campaigns and communicates PR success and demonstrates ROI on customer's media outreach to external stakeholders
• Working closely with the PR clients to ensure optimum coverage for the local market, leveraging all relevant firm surveys, events,
• Developing project plans, recognizing risks and prioritizing tasks to achieve project milestones
• Managing various projects and ensuring high-quality deliverables that meet timeline, budgetary targets and client's expectations
• Effective project management by determining customers' business needs and time constraints, balancing costs and available resources, and communicating a realistic estimate of project timing
• Updating and enhancing IT skills through own efforts and trainings
• Taking ownership and initiative for problems, spot potential problem areas, analyze solutions, propose resolution and ensure implementation