FADAC Resources - Our client is one of the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. With over 120 operations center in 130 countries across 5 continents, she manages administrative and non-judgmental tasks related to visa, passport, identity management and other services for its client governments enabling them to focus entirely on the critical task of ;
Profile – Roles and Responsibilities Areas of Responsibility & brief description Responsibility Level:
Conduct operational risk assessment of proposed VAC and passport/VAF movement from VAC to Post Full
Create relevant processes required to implement Corporate Security Strategy and Policies within the given zone Full
Liaise with local Post and Government authorities Full
Ensure all critical service levels are met & contractual obligations complied to, with deviations reported through incident report framework Full
Ensure compliance with VFS Global defined information security policies and procedures applicable to the role Full
Plan & monitor security arrangements involving preparation of security plans, deployment & training of security personnel within the given region, etc. Full
Support/ Generate periodic Reports and information/ details for the MIS. Send MIS reports on performance indicators. Ensure timely reporting and handling of security issues. Full
Maintain logs of Critical Service Level-3 fulfilment for UK VACs and send timely & accurate MIS reports Full
Assist in carrying out investigations/ Inquiries as mandated by the management Full
Collaborate in implementing security policies and data protection laws in business Full
Assist Operations and HR in corporate governance Full
Responsible for guard force management at all Visa Application Centres(VACs) within the specified zone Full
Ensure life safety of all inside VAC and institute loss prevention measures to prevent incidents/accidents Full
Plan the resource allocation & budgeting of security equipment and measures for the given region Full
Ensure expenditure is as per the risk profiling of the given zone and as given in the annual budget Full
Ensure maintenance of customer (Missions) satisfaction levels on security issues. Full
Undertake initiatives & conduct research to ensure cost implementation of best practices and cost effective measures within the given zone. Full
Conduct regular safety drills & ensure communication of necessary safety measures to all employees Full
Ensure that security incidents and/or crisis do not compromise operations & are reported immediately using VFS Global Corporate Security Incident Management framework Full
Liaise and maintain relationships with Security service providers/ Vendors Full
Co-ordination of resources to ensure appropriate and cost-effective control and management of security risks Full
Ensure appropriate protective security awareness, training, and education programs are implemented to maintain high Security awareness levels among employees Full
Keep a track of the political security scenario and possible threats to business, assets, employees, etc. and update the Operations team accordingly in a timely manner. Full
Maintain adequate vigilance and surveillance with continuous monitoring of the Security functioning of the VAC/ VFS Global centers Full
Upkeep and maintenance of the Security equipment’s of the VAC to minimize Security downtime Full
Ensure appropriate and consistent compliance with relevant Security policies, contracts and regulations Full
Support, as appropriate, protective security management initiatives in respect of secure transportation of business related confidential data Full
Management of Incidents with prompt reporting and early closures with robust mitigation actions Full
Periodic review and risk assessment of the Security set-up of the VACs and initiate measures to mitigate the Risks. Full
Judicious use of natural resources Full
Shall adhere to environment health and safety policy/objectives and guidelines of the organisation Full
Indicative KRA’s/Budgetary and Revenue Responsibilities:
Comply with budgets
Training
Maintain MIS
Prepare budget for security equipment and guarding area of responsibility.
Key Interactions within and outside of VFS Global
External Internal:
Various vendors related to corporate security 1. Corporate Security Team - Corporate Office & Regional Managers
Law Enforcement 2. Head – Corporate Security
Various Department/Functional Head
Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)
Education: Minimum: Graduate or its global equivalent degree
Additional: Post – graduate or its global equivalent degree
Certification Courses related to Security measures and norms
Demonstrated experience in multi-site security environment
Knowledge & Key skills:
Demonstrated ability to successfully conduct investigations and interviews conclusions
Must possess strong interpersonal communication (verbal & written) skills and ability to effectively present information to top management and public groups and accurately document investigative and other job-related activities
Working knowledge of computer based databases and word processing programs and concepts
Ability to operate independently in a fast-paced, highly demanding work environment with minimal supervision of day-to-day activities
Understand operational, regulatory and compliance issues