WORKSHOP MANAGER

• Responsible for job allocation and job flow in the workshop including job scheduling

and labour allocation for day to day operations.

• Co-ordinate resources, (operational and human) schedules and activities to

Effectively manage jobs.

• Ensure supplies are ordered for each job.

• Assist with quoting, project management, materials purchasing and quality checks.

• Ensure correct job numbers are used and that time records are correct.

• Provide oversight and check job estimates.

• Manage inward goods, checking quantities, dispatching goods and receipting

Invoices

• Regularly report progress on each job and quickly communicate delays or concerns

With the Director.

• Act as a technical adviser on key projects and other areas of the business as per the

Requirement

• Identify client’s needs and also Generate clients need through explain/ demonstrate

the requirements to the clients .

• Receive and review feedback from customers and follow up to ensure customer

Satisfaction.

• Explore customer complaints and do the appropriate solutions. Discuss with team to

Identify appropriate course of action.

• Develop and implement systems to record, file and store information pertaining to

client enquiries.

• Identify Skill Inventory Training that require on-going training and implement training

opportunities to ensure their skills are improved. Work with semi-skilled staff to make

them competent as per our requirement in regards to technical skills Identify in our Skill

Inventory.

• Provide feedback to staff that are not performing to the expected level and ensure

human resources Department involvement and update them regularly (Monthly) in

regards to individual trends in performance.

• Promote a Health and Safety culture within the business.