We have urgent requirement with one of our reputed Client”

Dear Candidate
“We have urgent requirement with one of our reputed Client”
Job Location: Bangalore
Job Type: Full-time
Designation: Customer Service Representative
Job Description:
• Answer any and all queries related to our services in a manner that instils confidence and encourages a customer to transact with us.
• Learn the workings of the service, explaining the same to the customers and answering all queries related to them.
• Adaptto new customer situations and anticipating new kinds of queries is essential while we as a company understand our customers better.
• You will also be an integral part of our launch team and will be expected to share any feedback that customers may have towards improving our services.
Job Accountabilities and Tasks:
• Contact customers who have applied for our services and take them through the application process
• Explain the security protocols followed by our company to help customers overcome any and all apprehensions
• Acquire new customers through leads and cold calls
• Follow-up regularly on open leads to ensure lead conversion
• Work closely with the operations team to provide a great service for our customers
• Follow-up for interest collection and NPA reduction
• Keep track of customer database and record feedback
• Provide email and SMS support to customers
• Ensure that the customer receives the highest standard of service
• Improve client retention through great customer service
Experience:
• Work experience of 2+ years in a call center setup
• Experience in gold loan/financial industry is a plus
• Experience with support software like Freshdesk is a plus
Qualifications:
• Excellent communication skills: fluent in English and Kannada
• Ability to speak Telugu/Hindi is a plus
• Good typing skills and basic computer knowledge
• Amicable personality; must be a delight to talk to
• Must be customer-focused and sales oriented
• Must be passionate about your job, willing to put in extra effort whenever required
If you are Interested kindly share me your updated profile along with the salary details Or walkin for the Interview between 11:00 AM to 5:00 PM
Venue:
AACORN INFOTECH SERVICES Pvt .Ltd
#147,Anantha Pushpa Complex,1st Floor,80ft Road,7th sector, HSR layout, Bangalore - 560102
Landmark- Opposite to Salarpuriya Serenity Apartments, Next to Kalitech