ITES / BPO / Operations / Customer Service / Telecalling
Ensuring accurate Associated Franchise Revenue (sales commission per trade) in Middle Office and Finance systems Perform key marketing controls to highlight process exceptions in marketed trades Performing various control functions to ensure trade values in risk management are in sync with Risk, PNL & downstream applications Partner with Change Management teams to drive firm wide strategic re engineering projects Drive firm wide & industry projects by partnering with project leads Review key metrics to measure controls, workflow capacity, system & team efficiency Generate efficiencies by reviewing existing processes, improving STP & increasing capacity Manage day-to-day processes across staff members including providing regular feedback, performance reviews and career development opportunities