TL/ AM Claims

Key Responsibilities:-
Operations Management/Operational Effectiveness
Deliver KPIs in line with the prescribed targets
Prioritize and organize work on a daily basis according to business priorities
Manage resources efficiently through peaks and troughs in the business cycle
Develop an in-depth understanding of the technical aspects of the process
Facilitate smooth knowledge transfer within the team via well documented and updated training
materials
Develop technical training expertise within the team
People Management/ Development
Provide direction and guidance to the team on a day to day basis
Set objectives for direct reports and conduct regular appraisals
Communicate regularly with team members via 1-2-1 meetings and team meetings
Manage and delegate work fairly and effectively within the team
Develop individuals to their full potential
Identify and develop leadership qualities in individuals and groom them for the next level
Responsible for managing attrition and absenteeism in the team
Qualifications & Key Competencies:-
Qualifications
Any Graduate / Post Graduate
Key Competencies
Technical Learning
Problem Solving
Dealing with ambiguity
Developing direct reports and others
Managing and measuring work
Skills & Knowledge:
Skills:
Excellent communication skills both verbal and written
Excellent computer skills and proficient in excel, word and outlook
Knowledge/Experience:
Minimum Team Leading experience of 2 years
Good interpersonal skills
Ability to analyse and suggest solutions to improve metrics and client service
Ability to effectively deliver results under pressure
Passionate about quality
Strong team player