Telesales/Telemarketers Executives

Position: Tele-Sale Executive

Location:Thane

Language Skill:Mandatory (English & Hindi), Other Languagespreferred.

Shift Time: Between08:00AM to 08:00PM

Job Description

Being a Tele-Sales Executive below are the main responsibilities:

1. Comfortable working on a Sales Target
2. Maintain client relationship and provide them best service.
3. Excellent Communication Interpersonal skills & Convincing Skill.
4. Fluent English, mailing, calling, chatting, other communication*
5. To ensure quality parameters are met and TAT to respond to the customer is maintained
6. Log CRM against other units wherever internal resolution is not possible and coordination for quick resolution
7. To escalate all CRMs that have not been closed within TAT or have been closed inadequately
8. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
9. To ensure zero defect processing of all customer requests
10. To ensure complete and accurate resolution within the defined TATs.
11. To ensure process compliance as per the set Audit and Service Quality guidelines
12. Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience.

* Will decided during the interview process.

Qualifiers

1. Any Graduate
2. Min 2 years Experience in Sales, Retention Or Collection