Technical Support Mnager

Ensure customer/client satisfaction by providing excellent customer service. 1. Client support (Pre-sale and After-sale) through mail, phone, chat 2. Troubleshooting customer issues 3. Manage escalated client issues (assessing and resolving the problem) 4. Dealing with calamities (handle the situation amicably) 5. Maintain Sales policies (Discount, Credit Purchase, Refund etc) 6. Team work – capable to lead/manage more than two 7. Monitor team works 8. Track sales 9. Sale Targets 10. Team Schedules 11. Staff performance evaluation on Level basis 12. CS Documentation and presentation 13. Training 14. Collaboration with Marketing team