TEAM LEADER

Excellent Soft Skills
System, Product, Process Knowledge
Monitoring, coaching and feedback to improve performance
Process Expert - Knowledge & Delivery
Attend Client calibrations
Attend quality reviews
Identify process level gaps & analyze root cause of complaints
Do TNA (Training need analysis)
Develop & implement effective training Programs & Modules
Active participation in developing, training, assessments for participant evaluation
Conduct training follow up session and measuring effectiveness of training
Ensure accurate, timely and efficient analysis of all reports pertaining to the trainees performance during the course of training
Regularly updating training modules
Conducting Quarterly / Weekly Refresher Tests for the process