Team Leader

The Hinduja Group is a global conglomerate company headquartered in London, United Kingdom with a $ 25 Billion Turnover. With operations across 37 countries with 70,000 employees worldwide

Hinduja Global Solutions part of Hinduja Group with an annual turnover of $450m conglomerate with delivery presence in USA, Canada, UK, Colombia, Jamaica, France, Germany, Netherlands, Italy, India and Philippines.

=============GREETINGS FROM “HINDUJA GROUP”================

 

Dear Candidate,

HGS is hiring for its BPO arm in Vashi for Customer relation officer profile for Inbound Customer Service program- If you are a graduate /undergraduate in any stream

Roles and Responsibilities

· Managing an average team size of 20 members.

· Need to be approachable and supportive towards the team.

· Should have the ability to motivate the team to achieve their targets.

· To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity

· Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.

Prepare schedules for the teams and ensure attendance.

Compliance to login, log out & scheduled breaks of agents.

· Ability to evaluate calls, coach and provide feedback.

· Responsibility for delivery of the defined customer experience in every interaction.

· Work very closely with team members to solve customer problems.

· Acts as a point of contact for the resolution of customer escalations, enquiries and complaints from external and internal customers.

· Ensure all Company policies and procedures are implemented consistently and fairly.

· Conducting performance appraisals for the team.

Salary: 2.5L PA to 3 L PA

HR Contact: Captain Askari

Contact Number: 9999590203

Note: Below mentioned documents are MUST to obtain offer letter from us, please do carry at the time of Interview.

6 Passport size photographs with white background.

Photo ID proof. (Passport/ Pan Card/ Voter’s ID/ Driving License/ Learner’s License or any government ID)

Address Proof

10th, 12th& Highest Qualification Mark Sheets, Highest Qualification Degree or Provisional Degree Certificate.

PAN Card & Addhar Card.

All employment service/experience letters.

Mention Hitesh Bisht as a reference on top of your resume when you reach our office.

VENUE:-

Hinduja Global Solutions: 

 Tower#3, 5th Floor, International InfoTech Park, Above Vashi Railway Station Complex, Vashi, Navi Mumbai- 400 703, India

Landmark: Above Vashi Railway Station

Visit our website for more information: - http://www.teamhgs.com/

Regards,

Shazer Askari