TEAM LEADER TEAM MANAGEMENTTEAM LEADTEAM HEAD TEAM MANAGE CLIENT MANAGEMENT CLIENT HANDLING CLIENT ACQUISITION
Experience
1 to 5 Years
Industry
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
* Team Handling
* Managing agents and ensuring sales/targets
* Making agents Sales Report.
* Responsible for Maintaining agent's call quality.
* Keep a check on Team attrition, Shrinkage.
* Motivating team members.
* Keeping track of agent's Login Hours/ Dialer Hours.
* Should have experience in outbound or inbound process.