Support Engineer

Hiring Unit: E-commerce operations excellence team (eCO-X)
Amazon's E-commerce Platform services are highly available, mission critical services, handling a very large number of transactions and having a direct impact on the customer experience. If you are excited about the opportunity to learn and work on large scale distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities at the Hyderabad center. Amazon's E-commerce Platform team is expanding into Hyderabad and is in the process of building a technology team which will be responsible for building, enhancing, monitoring and supporting the E-commerce Platform Services.
Job Title: Support Engineer
Job Location: Hyderabad, India
Key Responsibilities:
Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks. The position requires a combination of strong troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work. Support team operates in 24x7x365' manner; involve working in night shifts and on weekends in rotations. Support Engineers also develop tools and automation to achive human free operations. They use the right tool for the job, and modify software in a way that leverages the overall system architecture. If you have a strong Application Support background, are interested in aggressive growth and have passion to develop tools at large scale, this is the opportunity for you.
Basic Qualifications
Qualifications:
A technical background (BS/MS in Computer Science/Engineering or related discipline/experience)
6+ Yrs to 13 years experience
Strong Unix base O/S experience or proven ability to pick up Linux quickly
Ability to do scripting (any one of Shell, Ruby, Perl, Python etc.)
Strong debugging/troubleshooting skills
Familiarity with programming languages Java or C++ or C
Ability to write complex SQL queries is added advantage
Excellent verbal & written communication skills
Strong understanding of support - tickets, monitoring, processes and metrics
A passion towards problem-solving
Strong decision-making ability
Must be able to think proactively; excellent follow-through and attention to details.
Willing to work in 24x7 on-call support (on rotation basis)
Knowledge on distributed applications/enterprise applications is plus.