Strategic Program Manager, Eastern Region

Job Responsibilities

• Leads improvement to business processes and supports critical business strategies by managing the development and implementation of client service contracts
• Anticipates and recognizes upcoming objections and takes proactive and preemptive actions
• May assist in the preparation of sales forecasts, quotes or negotiations
• Quickly assessing client requirements to determine their unique objectives and goals with the SmartDrive program and tailoring an approach that fits them
• Managing and maintaining the client relationship including reaching out to the client with suggestions and follow up on the use of the program to increase driver safety
• Developing and managing project plans based on the client needs and ensuring the program milestones and objectives are being met
• Acting as the Client advocate within SmartDrive and working with internal teams on client needs, future enhancements and to solve any issues that arise
• Ensuring proper training of client leaders as well as effective adoption of program, and positive progress, including driver coaching
• Developing and delivering professional, effective presentations, program reviews and training to all levels within the client organization, including executives/key decision makers
• Analyzing data and presenting rational, coherent and well developed solutions to client requests, at times before the client makes the request!
• Managing the communication and internal coordination of the support infrastructure for assigned accounts across a variety of departments who have many things competing for their attention

Education, Experience, and Skills

• BA/BS required with a Graduate degree a plus
• Minimum 7 years of successful account management and proven sales experience in a large account environment
• Must have the ability to travel a minimum of 50%
• Success in managed services, trucking and fleet industry experience is highly preferre
• Exceptional ability to motivate and influence key contacts and decision makers
• Proven ability to listen, extrapolate information and analyze it in order to effectively provide solutions to client
• Ability to expand existing account relationships
• Excellent written and verbal communication at all levels within an organization
• Ability to effectively learn technical products, services and solutions and readily apply new knowledge and a track record of working effectively with technical and business functions
• Demonstrated success, with specific examples, managing complex projects with multi-disciplinary teams
• Strong consulting, analysis, design and presentation skills