216,000 - 600,000 INR 
Full Time
View Applications
Skills
Monitoring NOC- Experience
- 3 to 6 Years
- Industry
- IT - Hardware & Networking
- Functional Area
- IT
- Experience: 1.5 Years- 3 Years
- Any Diploma (10+2+3) / Graduate/ Post graduate
- Good Communication Skill
- Flexible to work in rotational shifts
- Job Description:
- - Monitor Alerts on device availability, capacity and performance
- - Perform initial analysis of alerts generated, confirm and classify alerts
- - End to end (P1/2/3) ticket closure for the technology under purview of monitoring
- - Liaise with customer L2-L3 support teams for remediation and closure of incidents
- - Follow escalation procedures as defined during Process Implementation
- - Perform routine maintenance tasks defined for the L1 support team and as per the defined schedule
- - SOP based configuration of devices and initial diagnosis of incidents
- - Coordination for high severity 1 and 2 incidents with customer IT Team
- - Handle all service requests reported by customer Helpdesk through web portal ticket and email
- - Log incidents in Service Now tool
- - Assign apt priority and allocate ticket to respective resolver groups based on guidelines set by customer
- - Create, change and delete End User accounts per authorized requests in accordance with the customer security policies
- - Diagnose issues using SOPs and wherever possible implement corrective actions to Resolve Incidents. If Resolution is not possible, escalate as per the escalation procedures
- Company
- Disha Career Services
- Location
- Disha Career Services
Sector-63, Noida - Website
- http://dishacs.com/
- View Jobs By This Company
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