social media pre sales analytics secondary research sas google analytics ms office english academic monitoring
Experience
0 to 3 Years
Industry
ITES / BPO / KPO / Outsourcing
Functional Area
ITES / BPO / Operations / Customer Service / Telecalling
Desired Skills:
Academic background: Bachelor of Arts (English)
Conduct monitoring, statistical analysis, primary and secondary research using social media data (public/ private) for deriving intelligence and business insights
Create reports and presentations with insights and recommendations and articulating the social media intelligence for Leading Brands and Fortune 500 companies in US and Europe
Leverage Social Media tools for Social Media Monitoring and Analytics tools like R, SAS and Tableau for building text mining algorithms
Advise client on social media analytics
Ensuring highest standard of quality of work assigned and assisting in quality control of reports done by other analysts
Assist Project Manager in developing Proof of Concepts and other Pre Sales activities
Knowledge in social media monitoring and listening tools:
Radian6, Attensity and similar tools, MS-Office (Advanced level), Google analytics