Service Manager-Commercial Vehicles

Job Specifications

Must have Minimum 5 Years relevant experience as Service manager  for Commercial Vehicles

Good Communication skills in English.

Must be Bachelor degree in Mechanical Engineering

Job Description:

Timely support to front office for smooth delivery of service customer, follow ups concerns or cases required to meet the customer service index objective

Coach, counsel, discipline and motivate the team members to maintain healthy relations in the department with an aim to steer their efforts towards positive contributions for its goals.

Timely support to the shop floor staff for delivery of the productivity, fix it right the first time and health safety standards, Be involved in ensuring the standard are maintained and required support is provided

Provide weekly, monthly reports on the operations, competitor activities

Prepare the budget and plan for after sales service, incorporates the marketing or promotion activities decided for the brand. Ensure the desired balance is achieved between retail, warranty and internal service revenues through regular plan monitoring and target setting

Review progress of service jobs on a daily basis to ensure timely and quality work and to resolve any critical issues or problems. Ensure quality and consistency in the process of customer handling from the point of first meeting to the point when the vehicle is handed over after servicing

Liaise with principals in an appropriate level to ensure proper communication specially with regards technical support, goodwill contributions and customer issues as they arise