Service Incharge / After Sales Service Support

Job Description :
1.Placement of required Infrastructure
Identifying prospects for service franchisee.
Ensuring proper infrastructure & other norms across service network.
2. Training Management of DCC / SF / RC
Ensuring all staff across service network is trained to meet expected job requirement.
To conduct field audit accompaniment with franchisee staff. 
3.DCC / SF Audit
Auditing Service network / SF on defined parameters.
Addressing the deviations found during audit process.
Visiting customers to conduct audit on quality of job done by service franchisee.
4.Ensuring 100% resolution of complains
Ensuring customer satisfaction by providing 100% calls attendance.
Keeping a check on TAT & other SLAs.
5.Customer and Dealer Management
Ensuring smooth trade relations by meeting top retailers & DS in the territory