Not Specified
Full Time
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Skills
After Sales Service Training Management Customer Satisfaction Process Audit- Experience
- 3 to 7 Years
- Industry
- Consumer Durables / Electronic Appliances / White Goods
- Functional Area
- ITES / BPO / Operations / Customer Service / Telecalling
Job Description
Job Description :
1.Placement of required Infrastructure
Identifying prospects for service franchisee.
Ensuring proper infrastructure & other norms across service network.
1.Placement of required Infrastructure
Identifying prospects for service franchisee.
Ensuring proper infrastructure & other norms across service network.
2. Training Management of DCC / SF / RC
Ensuring all staff across service network is trained to meet expected job requirement.
To conduct field audit accompaniment with franchisee staff.
3.DCC / SF Audit
Auditing Service network / SF on defined parameters.
Addressing the deviations found during audit process.
Visiting customers to conduct audit on quality of job done by service franchisee.
4.Ensuring 100% resolution of complains
Ensuring customer satisfaction by providing 100% calls attendance.
Keeping a check on TAT & other SLAs.
5.Customer and Dealer Management
Ensuring smooth trade relations by meeting top retailers & DS in the territory
Ensuring all staff across service network is trained to meet expected job requirement.
To conduct field audit accompaniment with franchisee staff.
3.DCC / SF Audit
Auditing Service network / SF on defined parameters.
Addressing the deviations found during audit process.
Visiting customers to conduct audit on quality of job done by service franchisee.
4.Ensuring 100% resolution of complains
Ensuring customer satisfaction by providing 100% calls attendance.
Keeping a check on TAT & other SLAs.
5.Customer and Dealer Management
Ensuring smooth trade relations by meeting top retailers & DS in the territory
- Company
- DishTV India Limited
- Location
- DishTV India Limited
FC - 19, Sector 16A, Film City, Noida, Uttar Pradesh, India - Website
- http://www.dishtv.in
- View Jobs By This Company
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