Service Co-ordinator

Position: Service Co-ordinator - After sales service

Reporting to: Service In-charge

Position Purpose: Handle corporate clients after sales service and ensure customer satisfaction.

Duties & Responsibilities:

1) Make call to corporate customer for service due of UPS and battery.

2) Follow up with customer for generation of revenue from AMC.

3) Co-ordination with  technician, sales person, clients and various departments for planning of maintanence.

4) Checking and replying all e-mails, inward/outwards couriers etc.

5) Sending quotation of AMC, prepare AMC letter, AMC agreeement and repair quotation.

6) Follow up with customer for outstanding payments and AMC renewals. Update payment records of clients.

7) Prepare monthly maintenace schedule of corporate customer.

8) Take prior appointment with the customer and align for service of UPS & battery.

9) Taking time to time report from technician.

10) Prepare MIS report and submit to HOD on time.

11) Update & maintain report daily.

Key skills:

Good communication skill, analytical skill, customer oriented, customer relationship management, self-starter, team work, time management, planning & organising, self motivated who add value to the company, and adhere all ethical values of organisation.

Salary: Best in the Industry

Experience: Minimum 3 to 5 years.

Education: Any graduate/ Under Graduate

Notice Period: Immediately