Service Advisor

Role & Responsibility-

· Communicates with clients about vehicle problems, insurance questions, and warranty issues

· Maintains positive relationships with clients to ensure repeat and return customers

· Approaches transactions with sales-minded professionalism and suggestively sell products and

services to clients, including making clients aware of all packages and retail options available

· Answers customer questions about services, including when to expect vehicle repairs

· Displays extensive knowledge about products and services

· Ensures customer vehicle is finished on time and details for customer services rendered and cost

for those services, ensuring satisfaction at every step of interaction

· Uses all methods of customer communication, including online bookings, phone calls, and

in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups

· Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for

customer on time

· Acts as an advocate for clients when communicating vehicle problems and needs to repair department

· Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs

require them, and communicates any time restrictions to customers in timely manner

· Processes customer payments

· Demonstrates extensive knowledge of service department

Interested candidate can contact at 0120-4727230/200, or can share their profile at hr@inventa.in