Senior IT Analyst, Client Services

Responsibilities:
Maintain the global managed client environment in Sapa Shared Services and deliver 3rd level support in the respective area
Work with 3rd parties to ensure proper service delivery
Meet SLAs towards Sapa internal business customers
Requirements:
7+ years work experience in an IT role in a multinational environment
Fluency in English is a must
Hands-on support experience (working in a ticket based environment)
Experience with incident, problem management, RCA
Experience in a process based environment (document and maintain processes)
Solid technical background and detailed understanding of Microsoft client technologies
Knowledge of Windows server environment(Administrator experience, Active directory, SQL, DNS,
DHCP, networking knowledge etc.)
Analytical and customer focused mind set
Experience to work in a virtual team
Technical requirements:
The desired candidate has solid experience in at least 2 of the following 4 fields:
1. Imaging:
SCCM (preferably v2012) knowledge - OS deployment
Hands-on experience with client image creation and deployment on enterprise level in Microsoft environment
Experience with scripting
Client computer hardware knowledge
Image deployment / troubleshooting experience
2. Software Packaging:
Hands-on application packaging experience (eg: Microsoft applications, Adobe, CAD)
Advanced scripting
Experience with MSI, Installshield technologies
Packaging techniques and tools
SCCM (preferably v2012) knowledge - software deployment
3. SCCM
Advanced SCCM knowledge (preferably v2012 )
Experience with designing, configuring, deploying and administering SCCM infrastructure in an enterprise environment
Support and administration experience of patch management infrastructure (WSUS)
4. Client infrastructure support
3rd level Windows client troubleshooting experience in a multinational, multicultural environment
Experience in Advanced Group Policy Management
Knowledge of MDOP
Advantages:
ITIL knowledge
Experience with application virtualization