SAP Stream Lead Sales & CRM

• Responsible for the daily management, support and maintenance of the core business applications at MPC, specifically being
o SAP ECC SD - LES
o SAP ECC- CS
o SAP CRM
• Manage the delivery of application enhancement programs through BPM and BPR
• Provide leadership to the SAP alignment program
• To be the key driver of the use of business applications throughout MPC
• To ensure Business Process Documentation and End User Manuals are up to date, maintained properly and available to all
• To set goals and monitor performance of the Sales & CRM team
• To comply with company policies and procedures
• To comply with data security measures as per information security policies and procedures
• To escalate software problems to respective vendors/partners
• To implement application specific recommendations from internal/external auditors
• To achieve optimal utilization of IT resources
• To run complex IT Projects from design and development to production
• To plan and schedule project deliverable, goals, milestones for IT projects
• To report on ongoing project status
• To coordinate provision of excellence customer service to all business application users while maintaining professional standards
• To coordinate activities to respond promptly to internal customers request for support
• To maintain effective working relationships and interaction with users to ensure alignment if IT/ ERP and business objectives
• To identify and implement various initiatives to improve user satisfaction and IT support
• To collect user feedback to improve service levels and to meet commitments to internal customers
• To resolve helpdesk issues as per the SLA’s
• To collect IT and ERP training requirements from the different divisions and coordinate internal and external training sessions
• Should be team orientated, generating a strong sense of team spirit amongst the colleagues and other supporting departments for working towards a shared vision.
• Establish and maintain a participative and supportive team culture amongst all team members.
• Communicate clear performance objectives and individual performance targets to all team members.
• Assist the team in developing measurement tools to give real time information on operational performance.
• Contribute to building a positive team spirit by empathizing the team’s commitment to the goals and objectives.
• Manage, motivate colleagues, train, develop the knowledge and skills of the team and ensure that procedures related to performance appraisals and employee compliance is followed.
• Advise all levels of management on their responsibilities and accountabilities in relation to IT and ERP related topics.
• To suggest areas for improvement in internal processes along with possible solution using BPM methodology
• Keeps management team abreast of significant issues or developments identified and actions being taken to improve the situation
• Ensure commitment and team progress towards the divisional and corporate mission, vision and core values through monthly team meetings.
• Prepare formal reports for senior management expressing an opinion on the quality of IT systems and incorporating agreed solutions to process gaps.