Reservation Sales Associate

JOB DESCRIPTION FOR RESERVATION SALES ASSOCIATE
Job Title: Reservation Sales Associate
Reporting to: Operations Manager
Job Description:
- A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.
- Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.
- Describing different facilities and services depending on the needs of the callers and their interests.
- Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.
- Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.
- Lending patient ear for guest grievances and taking prompt actions for redress.
- Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.
- Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.
Skills Required:
- A natural tendency to help people, a willingness to learn and improve, and diplomacy.
- Ability to communicate effectively in English language for both written and spoken purposes.
- Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.
- Computer skills, organizational abilities and multitasking capabilities.
- Basic cognitive and analytical skills.
- General awareness is a desirable attribute.
Education:
- Graduation in any stream, Hotel Management preferably.
Salary & related perquisites:
- Best as per industry standards
Transport- Air conditioned cabs for lady staff members from residence to office and back. Male team members will get it
from Huda City metro station.
Work Hours: Shift timings for 24 X7 operations
- 0800 A.M. – 05:00 P.M.
- 11:00 A.M. – 08:00 P.M.
- 02:00 P.M. – 11:00 P.M.
- 11:00 P.M. – 08:00 A.M. (For Male members only)