Required 5 Assistant Manager Ops BPO OR Call Center

Required 5 Assistant Manager Ops BPO OR Call Center
Title : Assistant Manager Ops
Department : Travel/Airlines
 
Roles and Responsibilities
Managing an average team size of 3 or more team leaders.
Client, Customer & People Management.
 Drive Performance in the team to achieve KPI’s.
 Manage the daily team activities and operations.
Drive Team adherence and manage scheduling.
 Managing Escalations (Internal & External)
 Run reports & conduct a thorough analysis of the missed KPI’s & draw an effective action plan.
Drive Continuous Improvement projects by use of kaizen & Lean practices.
 Performance management and appraisals of the team.
 Conduct weekly reviews & present an action plan to the Management.
 Conduct one on one, skips with the team.
Feedback and Coaching.
 Knowledge management for the team and quality control.
 Apply performance management strategies - action plans, BQ planning.
 Responsible for people/ employee career development.
 
Education & Experience
· Graduates.
· Candidates should be Preferably from hospitality or travel background.
· Hands on with MS Office tools i.e. Excel, PowerPoint & Word.
· 3 to 4 years experience into team handling with at least 1 year as AM.
 HR Contact Person Gaurav Dakshini :- 9833347901
Interview Timing :- 11.30 to 4.30