Required 30 Trainer BPO or Call Center

Required 30 Trainer
Title : Trainer
Department : Go Air
 
Roles and Responsibilities
· Presentable with student management skills. Need to have good training ability
· Conducting voice neutralization / process training for new joiners and refresher trainings.
· Ability to share feedback to the trainees.
· To ensure the trainee come up the learning curve and are equipped with the skill sets required to handle live calls
· Handhold the trainees during OJT phase to ensure their smooth transition into production environ
· Handle all issues related to performance, behavior, punctuality, attendance and attrition within training and OJT phases
· Conduct Job Knowledge Quiz for trainees and certified agents.
· Adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the client
· Ensure higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters)
· To be updated with the latest product updates
· Responsible for identifying gaps between the training program and production requirements
· Recommending and implementing solutions, and delivering and evaluating client specific training to meet project goals.
· Designing training module and updating it as and when required
· Increasing the customer service skills of trainees in terms of enhancing telephone etiquette, communication and listening skills, etc…
· Enhance the comprehension skills of trainees for effective interaction with customers.
· Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every interaction
· Doing Training Need Analysis (TNA) and identify the gaps between the expected and current capabilities
· Training the Executive on need based training (Existing and New Hire Resource)
 
 
 
Education & Experience
· Graduates
· 2 or more years in a contact center preferably from Travel background
· 1 or more year(s) as a Trainer into Customer Service business
 For Interview Contact Hr  Gaurav Dakshini :-9833347901
 Interview Timing : -11.30 To 4.30