Required 3 Deputy Manager Ops For BPO OR Call Center

Required 3 Deputy Manager Ops For BPO OR Call Center
Title : Deputy Manager Ops
Department : Travel/Airlines
 
Roles and Responsibilities
 
Managing an average span of 150 plus FTE’s.
Client, Customer & People Management.
 Drive Performance in the team to achieve KPI’s.
 Manage the daily team activities and operations.
Drive Team adherence and manage scheduling.
 Managing Escalations (Internal & External)
 Run reports & conduct a thorough analysis of the missed KPI’s & draw an effective action plan.
Drive Continuous Improvement projects by use of kaizen & Lean practices.
 Performance management and appraisals of the team.
 Conduct weekly reviews & present an action plan to the Management.
 Conduct one on one, skips with the team.
Feedback and Coaching.
 Knowledge management for the team and quality control.
 Apply performance management strategies - action plans, BQ planning.
 Responsible for people/ employee career development.
 
Education & Experience
· Graduates
· 3 / 4 years of experience as an Assistant / Deputy Manager
· Candidates from travel and hospitality background preferred
· Must have completed Green belt / Kaizen project
For Interview Contact Hr Gaurav Dakshini :-9833347901
Interview Timing :- 11.30 to 4.30